Frequently asked questions

Here you will find answers to some of the most frequently asked questions.

Getting started

Do digital locks work on all doors?

Well, not all, but our systems can be used in almost all types of electric locks, as well as in door leaf readers, wireless padlocks and GEO cylinders.

Can I integrate digital door locks with my existing security system?

Yes, it is, FlexyKey and our other products can be easily integrated with most digital security systems.

Are there any specific requirements for my existing doors to install digital door locks?

It is a good idea to check your existing doors if they contain asbestos or are certified.

How can I configure and manage my digital door locks remotely?

You can do this easily in FlexyWeb online. As an Administrator, you can add, change and delete permissions, opening hours and more.

What features and settings can I customize on my digital door locks?

You can grant and withdraw individual authorization to open all or certain doors, always or during certain times. And of course if and when doors should be unlocked or locked for everyone.

What kind of support and service can I expect after the installation of digital door locks?

With us you get world-class support! Whether you choose a support contract or chargeable support, you can always count on us being just an email or phone call away when you need help. Contact us to sign a support contract!

Can I integrate digital door locks with my existing booking system for meeting rooms or hotel rooms?

Yes, most likely. FlexyKey and our other products are easy to integrate with most booking systems. We also have our own FlexyBooking which gives you even better opportunities to manage everything in one place.


Are digital door locks safe?

In short: Yes, they are. You can read more about it here.

What happens if I lose my phone/digital key?

Then just remove all permissions from that particular one. This is quickly done in FlexyWeb online, and much easier than if a traditional key was lost.

What happens if there is a power cut or no mobile phone coverage?

In the event of a power failure, the UPS (Battery Backup) will kick in if you have chosen to install it on your vehicle. FlexyKey. If you have not installed a UPS, you will need a physical key to get in. You can always get out as long as you follow the fire/security recommendations.

If the telecommunications network is down, the same applies as in the case of a power cut.

Can I control who has access to my premises and when they can access them using digital door locks?

Yes, and it has never been easier! Delegate and schedule authorization to open the right doors for the right people. Our administrator tool FlexyWeb is user-friendly and available online.

Who can use the digital door lock?

This is up to you as an administrator. Distribute access to trusted phone numbers, tags or cards.

How can I ensure that my digital door locks are up to date and protected against security threats?

FlexyKey and our other services are updated remotely when needed. Security is taken care of with the highest priority and with state-of-the-art digital security technology.

What security measures are in place to protect my digital door locks from hacking and other security threats?

At FlexAccess, we consider security a top priority and ensure that we always have the latest and most secure technology to protect you as a user and us as a supplier against security threats.

Other issues

Does the digital lock affect insurance or cover?

From an insurance perspective, it is important that the property's existing shell protection is left intact when installing a digital lock. In procurement, it is therefore necessary to set requirements that the locks can be installed without affecting existing shell protection and insurance. This applies to both gate/entry doors and residential doors.

How can you set up the permissions?

You can do this easily in FlexyWeb, our intuitive and simple online administration tool.

Are there any risks involved in using mobile access instead of traditional keys?

No, there are no risks involved in using mobile access as long as you make sure that your digital system is supplied with alternative power such as UPS in case of a power failure.

What are the benefits of using mobile access instead of traditional keys?

The big advantage is that you don't have to deal with keys that can be lost or need to be copied, but easily distribute access to temporary visitors, residents or employees. It's also easier than ever to customize different people's access to certain doors at certain times and so on.

Are there any special license requirements or certifications that I need to have to use digital door locks in my business?

Review the insurance policy and check with your insurance company what applies to your property.

Can I access logs and reports on who used my digital door locks and when they were used?

Yes, everything is recorded and available in FlexyWeb.

The app is available in the App Store for IOS. For Android, it is a so-called "web app", which means it works on most smartphones and tablets.

Open the browser on your smartphone or tablet and enter the address
Log in with your username and password. You can save the link on your home screen or desktop for quick and easy access next time.

Response to technical questions and support by phone is only available on weekdays 08.00-16.00, closed for lunch 12.00-13.00. Telephone number: 0770-220 219